Welcome to the Zooop Privacy Policy,
This Policy outlines our practices regarding your information: how we gather, maintain, safeguard, and share it, as well as who we share it with. We recommend reading this document alongside our Terms of Use for a complete understanding.
As you enjoy the Zooop experience across our mobile and desktop applications (collectively referred to as the "App"), browse our websites, or interact with our digital products and services (such as surveys and quizzes) - all of which we'll refer to as our "Sites" in this Policy - we collect certain information about you. Additionally, you may opt to use the App or Sites to share information with other users, including those in your personal network ("Users"). In some instances, we may also need to share your information.
This Policy aims to provide transparency about our data practices and empower you with the knowledge of how your information is handled within our ecosystem. This Privacy Policy is published in compliance with:
Our App and Sites are global, and your information may be sent to and used in the United States of America and the United Kingdom regardless of the country you reside in. This Policy explains how we protect your personal data when we transfer it overseas, so please read very carefully!
This Privacy Policy applies from 30th July, 2024.
The App and Sites are operated and owned by the "Matchwave Innovations Private Limited" (also referred to in this policy as "we", "us", "Compan"). The Zooop has designated a Data Protection Officer and they can be reached by emailing admin@matchwaveinnovations.com or by post at the following address:
G-1, 1st floor, Vaisista's Avanthi, Plot-461, Road No.-86, Film Nagar, Hyderabad, Telangana-500096.
We respect the privacy of our User(s) and are committed to protecting it in all respects. Any dispute with our company over any privacy matters is subject to this Privacy Policy read in conjunction with the 'Terms of Use' published on our Website(s)/Mobile Application(s) of Zooop.
By accessing and/or using the Website(s)/Mobile Application(s), the Users signify their agreement to accept this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OR ALL OF THE FOLLOWING TERMS OF THE PRIVACY POLICY, PLEASE DO NOT ACCESS AND/OR USE THE WEBSITE(S)/MOBILE APPLICATION(S) OF Zooop.
When you download the App and create an account ("Account"), we may collect certain information ("Registration Information") about you, such as:
Once you register, you will be able to review and change this information at any time just by logging in to Zooop (other than your date of birth and location (which, if you have given Zooop access to your location in your device settings, is automatically updated based on the Geo-location of your device)). It is your responsibility to ensure that your account details are kept up to date. If your phone number changes, please ensure that you update this in your account.
The information we collect helps to enhance the App and verify our Users as we prevent and filter any robot/spam registrations. Registration Information such as your age, profession, geographical location, gender, name, and username may be visible to other Users who view your profile page.
For Users who are California residents, the data we may collect falls within the following categories of "personal information", as defined by the California Consumer Privacy Act (CCPA):
When you are registering in India, "Personal Information" is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
The SPI Rules further define "sensitive personal data or information" (hereinafter referred to as the "SPDI") of a person to mean Personal Information about that person relating to:
All the aforementioned information is collectively referred to as "Personal Information."
The information about the Users, as collected by us from the Website(s)/Mobile Application(s) of the Zooop, is given as below:
By accessing/using our Website(s)/Mobile Application(s) of Zooop and/or its services by the User(s), he/she voluntarily and unconditionally gives his/her consent to the collection, storage, and/or use of the Personal Information provided by him/her, including any other changes thereto as provided by him/her at any later stage, for availing any kind of the services that We offer.
To avail certain services on our Website(s)/Mobile Application(s) of Zooop, the User(s) may be required to provide certain information for the registration process that may include but not be limited to:
The information as supplied by the User(s) enables us to improve our Website(s)/Mobile Application(s) of Zooop and provide back to the User(s) the most user-friendly experience. All required information is service dependent and We may use the above said User(s) information to maintain, protect, and improve our services (including advertising services) and, also for developing and providing other new services for our User(s).
It is clarified that any information shall not be considered as sensitive in case it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 and any rules made thereunder or, any other law for the time being in force. The primary reason for gathering information is to improve our products, deals, services, website content and navigation.
We have implemented reasonable security practices as per Rule 8 of the SPI Rules as mentioned above and the Information Technology Act, 2000 amended through the Information Technology Amendment Act, 2008 and The Digital Personal Data Protection Act, 2023
We have implemented stringent, internationally acceptable standards of technology, managerial security, technical security, operational security and physical security in order to protect your personally identifiable information from loss, misuse, disclosure, alteration or destruction. We have been assured by the third party cloud service providers (such as Google Cloud Services, Amazon Web Services and GoDaddy) that the data collected by us are managed and stored firmly and securely as per the globally accepted best practices.
We have implemented "Reasonable Security Practices" as required by the Information Technology Act, 2000 and the SPI Rules. By complying with such provisions, we assure our User(s) proper care and control over our I.T. and Security operations as required under relevant sections i.e. sections 43, 43A, 45, 66, 72A & 85 of the Information Technology Act, 2000 read with the Information Technology Amendment Act, 2008 and including related rules made therein. However, Zooop or its directors, shareholders, employees, and any other related persons (whether directly or indirectly) shall not be held responsible for any fraudulent/criminal activity in regard to misuse or unauthorized use of your sensitive personal information stored in our Website(s)/Mobile Application(s) of Zooop.
By accessing/using our Website(s)/Mobile Application(s) of Zooop, User(s) agree that We shall not be held responsible for any uncontrollable security attacks and any consequential losses (whether directly or indirectly) including financial losses, loss of opportunity, legal cost, attorney's fees, business losses, reputation loss, direct and indirect losses that may occur to the User(s), as per the statutory provisions of Section 43, 43A and 45 of the Information Technology Act, 2000 including any amendments in the said Act and any other laws of India for the time being in force.
You further agree that our management shall not be held responsible directly or indirectly for any cybercrime related criminal liabilities under the Information Technology Act, 2000/2008 relating to your information, as you have agreed and acknowledged that our management complies with due diligence (care & controls) requirements of the Information Technology Act, 2000 including its rules and amendments.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website(s)/Mobile Application(s) of Zooop is securely stored and managed by us on third party cloud service provider's server which may or may not be based in India. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the internet. In any case, we take all reasonable efforts that any personal information provided by you to us is transmitted through modern cryptography (secure HTTPS connection). User(s) agree that any information you include in a posting to the public discussion areas on our Website(s)/Mobile Application(s) of Zooop is available to anyone who has access to our Website(s)/Mobile App of Zooop.
However, the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate in lieu of necessary future changes and/or to comply with amendment in the existing laws, including but not limited to cover other technical upgradation (if any) that may come from time to time. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be, provided that the same is not also contrary to the existing laws at the relevant time in future.
We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, aadhar number, drivers' license details and other sensitive information which is open to abuse and misuse on your profile. When you post information about yourself or use the messaging function to communicate with other Users, the amount of personal information you share is at your own risk.
To provide you with the best and safest user experience, we may implement account verification measures. This may include requesting your phone number, Email verification and photo verification. Our goals are twofold:
These verification steps are crucial in our fraud prevention efforts.
Optional Photo VerificationYou have the option to verify your profile photo voluntarily, which adds a blue 'verified' badge to your profile. Here's how it works (this is a tentative process and may be amended as per the evolving requirements.).
This process helps maintain the authenticity and security of our platform while respecting your privacy.
If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes. Zooop uses automated decisions to prevent fraudulent payment transactions being processed as part of its anti-fraud procedures. In order to do this, our systems check payment transactions for behaviour that indicates breaches of our Terms and Conditions of Use. If a transaction meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached and the transaction is likely to be fraudulent, the relevant transaction may automatically be blocked. we may use third party services for this purposes as well, if so then this data will be handled by those third parties.
If you have given Zooop access to your location in your device settings, when you use your cell/mobile, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device's coordinates to offer certain features/services to you. This information helps us identify your physical location and we use it to personalize the App and make it easier for you to interact with other Users, by enabling the general locality information to be displayed to Users seeing your profile and showing you the profiles of other Users who are near you. Our key features like explore, Pair-Up Feature, NearMee Feature and games may use this data apart from other features in the app.
When you use our App, we may gather certain information about your device, including:
This data collection serves various purposes outlined in this policy.
If you grant permission, our App may access your device's address book. This access is strictly limited to adding contacts at your request. doing this let us not to show your profile to any of the contacts list uploaded.
By using our services, you acknowledge and consent to the automatic sharing of your profile information with individuals and entities using our app within your geographical location and other locations where users search for profiles in the app. This feature is designed to enhance local connectivity and provide relevant local services. The shared profile information may include, but is not limited to, your name, age, relevant personal and professional information, interests, photos, bio, geo-location etc. We ensure that your data is handled securely and in compliance with applicable privacy laws. If you have any concerns or wish to opt-out of this feature, please contact our support team.
We may keep track of how you interact with links available on Zooop including third party services by redirecting clicks or through other means.
To improve the responsiveness for our User(s), we may use "cookies", or similar other electronic tools to collect information in order to assign each user a unique, random number as a user identification ("User ID") to understand each and every user's individual interests using their identified computer/mobile devices. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer/mobile devices. A cookie also cannot read data off your hard drive. The Android and iOS applications do not use "cookies" explicitly. However, our Website(s)/Mobile Application(s) of Zooop may use third party code and libraries that use "cookies" to collect information and improve their services. User(s) have the option to either accept or refuse these cookies and, to know when a cookie is being sent to your device. However, in case the User(s) choose to refuse our cookies, he/she may not be able to use some/complete portions of our services.
Advertisers using the platform of our Website(s)/Mobile Application(s) of Zooop to advertise may also assign and use their own cookies to your browser, a process that we do not control.
Once the User(s) permit, We may obtain additional information such as list of apps installed on your device, device information, location, network carrier ("Information") available on your device, to personalize your experience and improve the app suggestions. This data may also be used at our end to take necessary business decisions.
We assure that all or any information of the User(s) may not be shared with any third party, untill it is a mandatory requirement to process if we use any third party services and shall be purely utilized for enhancing each user experience and personalizing the services within matchwave innovations private limited or Zooop networks.
In case any of the User(s) wish to opt out of storing cookies, the said user has an option to remove/block cookies in the corresponding internet browser's settings. However, this may have a direct impact upon the corresponding User(s)'s experience of our services.
It is necessary to inform and clarify our User(s) that:
Our goal is to ensure your experience on Zooop is an enjoyable one and you don't end up getting stung! In order to deliver an enjoyable experience to you, we may use your Registration and other information to:
Under THE DIGITAL PERSONAL DATA PROTECTION ACT 2023, INDIA, European Union and United Kingdom data protection laws, we are required to tell you our reason for using your data and we have set this out in the table below.
| Purpose for which data is used | Data | Source | Legal basis |
|---|---|---|---|
| To provide you with the Zooop social networking service | Name, mobile number, personal details, biometric, email address, date of birth, location | You provide your name, mobile number, biometric, personal details, email address, and date of birth to us through the app either while registration or post registration. We obtain location data from the device that you use to access the service. | Contractual necessity |
| To facilitate networking opportunities on the Zooop App | Optional information that you choose to provide in your profile, including through profile verification, which may include information about your sexual preferences, religion, ethnic background, photos, interests, age, location, bio, etc. | You provide this information to us either while registration or post registration. | Contractual necessity and our legitimate interests - it is in our legitimate interests to facilitate networking opportunities in the Zooop app. |
| To verify your identity and prevent fraud and to ensure the safety and security of Users | Phone number and if requested or permitted, photo provided as part of profile verification and for users based in countries where age verification is required by law: photo of Government ID + geolocation and device information. | You provide this information to us, except for the geolocation and device information, which we obtain from the device that you use to access the service. | Legitimate interests: it is in our legitimate interests to ensure that accounts are not set up fraudulently and to safeguard Users of the site. |
| To take payment for premium services (not applicable for Users making payments via the Apple App Store) | Payment card details | You provide this information to us and with your consent. | Required to enable payments and contractual necessity. |
| To send you marketing information about our events, offers, and services | Name, email address, postal address, social media handle, and mobile phone number | You provide this information to us in our app. | Consent or legitimate interests and in accordance with the laws applying to our marketing activities. We have a legitimate interest in promoting our business and products. |
| To carry out research and analysis to help us improve the App and to test new technologies and processes designed to enhance and improve the App/Sites | Log and usage data, including IP address, browser type, referring domain, pages accessed, mobile carrier and search terms, images, and video, registration information, profile information. | You provide photos and videos to us. We obtain the log and usage information from the device that you use to access the service. | Legitimate interests - it is in our legitimate interests to analyze the way in which Users are accessing and using our services and to test new technologies so that we can further develop the App, implement security measures, and improve the service. |
| To respond to correspondence and queries that you submit to us, including social media queries | Email address and IP address, social media name, phone number. | You provide your email address, social media name, and phone number to us when you contact us and we obtain your IP address from the device that you use to contact us. | Legitimate interests - it is in our legitimate interests to respond to your queries to ensure that we provide a good service to Users and troubleshoot problems. |
| To investigate and block Users for reported infringements of our Terms and Conditions of Use or community guidelines. | Name and user registration details, profile information, content of messages and photographs + usage and device data such as IP address and IP session information. | You provide your registration details, profile information, messages, and photographs to us. We obtain the other information from the device that you use to access the service. | Legitimate interests - it is in our legitimate interests to prevent unauthorized behavior and to maintain the safety and integrity of our services. |
| To improve your experience on the App | Data about profile photos such as whether the first profile photo is scrolled on or not and whether the vote is like or dislike. | We obtain this information from the way users interact with the App and the profile photos of other users. | Legitimate interest - it is in our legitimate interest to improve our users' experience. |
| To serve promo cards and advertisements on the App | Location, interests, likes and dislikes, gender, age, and information that you have optionally provided us with via your profile. | We obtain age, gender, interests, and profile information from you, and location data from the device that you use to access the service. | Legitimate interests - it is in our legitimate interests to target advertisements so that Users see relevant advertisements and to allow us to generate income from advertising revenue. |
We may engage certain trusted third parties to perform functions and provide services to us ("Service Providers"). The suppliers with which Zooop shares User personal data vary depending on a variety of factors, such as which of our App, Sites and services a User engages with. For example, to provide our services to Users, we typically use the following suppliers:
We carry out due diligence on all Service Providers we engage to ensure they have adequate data protection and information security measures in place and only provide them with the personal data necessary to the service they are providing. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible and our suppliers are also subject to extensive obligations under our contractual arrangements, including strict data retention limits.despite of due diligence and at most care we take to prevent any breach of data, we(matchwave innovations private limited or zooop app)and its management or directions or it's associates or anyone related the company cannot be held liable to any breach or cyberattack that may take place.
Privacy laws applicable in your country may give you the following rights:
The particular rights which are applicable to you (which might include other rights not listed above) may vary depending on your country. You should make yourself aware of the rights you have under applicable privacy laws in your country.
If you want to exercise any of your rights listed above please wite to us to our Data Protection Officer at admin@matchwaveinnovations.com. For your protection and the protection of all of our Users, we may need to request specific information from you to help us confirm your identity before we can answer the above requests.
If you have a concern about how we have processed your request or your personal data, you should contact us in the first instance via the contact details listed above.
We keep your personal information only as long as we need it for the legal basis relied upon as mentioned in the above table ("Why we need the information we are asking from you") and as permitted by applicable law. Please see "Profile Verification Information" (Including Biometric Information, above, to learn about our retention policy with respect to biometric information.)
When your Account is deleted, we make sure it is no longer viewable in the App. For up to 180 days, it is still possible to restore your Account if it was accidentally deleted. After 180 days, we begin the process of deleting your personal information from our systems, unless:
Zooop may share the sensitive Personal Information to any third-party including Government Bodies / Government agencies / Government authorities / Service Provider / Alliance Partner without obtaining the prior consent of the User(s) in the following limited circumstances:
Our service is restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available in the zooop app.
As Zooop evolves, we may revise this Privacy Policy from time to time. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within Zooop app.
User(s) and/or any other person, whosoever has any grievances of any kind, are requested to write to our grievance redressal officer as provided herein below, for necessary action:
admin@matchwaveinnovations.com
We will be happy to provide any other necessary clarification in regard to this Privacy Policy or may help you to understand the implications of the same. Further, we may also help you in providing other information, at your request, with respect to our operations, as may be deemed reasonable by us. For the said purpose, you may reach out to the above-mentioned email address/postal address. The said request may take some time to be processed.